Common questions

How do I place an order? Add items to your basket on the website, in the app, or through a shared list or assistant. The basket stays saved to your account; the account holder reviews it and confirms the order in the Cedar Basket app, where payment is taken. When can I get delivery? Delivery windows are chosen when you confirm in the app: two-hour windows from 8 a.m. to 9 p.m. every day, with evening windows from 5 to 9 p.m. Orders confirmed by 1 p.m. can usually arrive the same evening. Delivery is free on orders over $35, otherwise $5.99. What if an item is out of stock? Your shopper will pick the closest match at the same or lower price unless you turn substitutions off for that item. Can I return something? Tell us within seven days in the app and we'll refund it; perishables don't need to be sent back.